Privacy Policy

This Privacy Policy explains how Experience Quilmes processes personal data in connection with its website, booking requests, and guided culinary and market experiences in Quilmes, Argentina.

Policy guidance

This summary highlights how to navigate the information provided in this policy.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

Your Rights

Subject to legal limits, you may request access to your data, correction of inaccurate information, deletion where appropriate, and objection to certain processing activities. You may also ask for clarification about how your data is used in connection with bookings and tour administration.

Available rights may vary depending on the nature of the data and applicable law.

How to Make a Request

To exercise a privacy right, submit a clear request using the contact details in this policy and describe the data or activity involved. We may ask for information needed to verify the request and to protect against unauthorized disclosure.

Requests are handled after reasonable verification of identity and scope.

Retention

We keep personal data only for as long as needed to manage inquiries, bookings, payments, service records, and legal obligations. When data is no longer required, we delete it, anonymize it, or restrict it so that it is no longer actively used.

Retention periods depend on the purpose of the record and any legal or accounting requirement.

Policy Updates

If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from its stated effective date.

We review this policy when our practices, services, or legal obligations change.

Contact Information

Privacy email

[email protected]

Telephone

+54 9 11 2151-5505

Mailing address

Calle Primera Junta 542, B1878IPL Quilmes Buenos Aires Province

Privacy contact

Data We Collect

We may collect identification and contact details, booking and payment information, dietary preferences or restrictions, group size and date preferences, meeting-point and attendance details, communication records, and limited technical data such as device or browser information. Where relevant to the experience, we may also process information you choose to provide about accessibility needs or language preferences.

The categories of data collected depend on booking, inquiry, and tour participation activities.

Sources of Data

We receive data from website forms, email, phone calls, reservation requests, payment-related interactions, and messages exchanged in connection with a booking. We may also generate internal records from confirmations, attendance, and service administration, and we may receive limited technical data from the website and its security tools.

Most information is provided directly by the user, with some data created during normal website and booking use.

Types of Cookies

We may use session cookies to keep the site working during a visit, preference cookies to remember basic settings, and persistent cookies for limited analytics or security purposes. We do not use cookies to collect more information than is reasonably needed for site operation and service administration.

Cookie use is limited to operational, preference, and basic analytics functions.

Cookie Controls

We use standard browser and site controls to manage non-essential cookies where available. You can usually block or delete cookies through your browser settings, but doing so may reduce the functionality of booking forms, preference storage, or security features.

Cookie choices can be adjusted through browser settings, and some site functions may be affected if cookies are limited.

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, manage date and group requests, collect dietary information, confirm venue availability, finalize routes and tastings, process booking payments, coordinate meeting-point check-in, and administer guided tasting walks. We also use data for customer support, recordkeeping, fraud prevention, website security, and compliance with legal and accounting obligations.

We limit processing to purposes connected with the website, bookings, and tour delivery.

02 · Sharing

Service Partners

We may share personal data with payment processors, website and hosting providers, communication tools, and other service providers that help us operate bookings and customer support. Where a tasting venue, guide, or other local partner needs information to deliver a confirmed service, we share only the details necessary for that purpose and expect them to handle it under appropriate confidentiality and security obligations.

Operational partners receive only the information needed for their role.

03 · Legal basis

Legal Disclosures

We may disclose personal data where required by law, court order, or a lawful request from public authorities. We may also share information when necessary to establish, exercise, or defend legal claims, or to address fraud, security, or misuse concerns.

Disclosure may be necessary to comply with legal duties or to protect legitimate interests.